Via our support form, you can contact Elastocon's support department for technical assistance with your instrument.

To be able to troubleshoot, we need the model designation and serial number from the specific part/instrument that is causing the problem.

For example, a relaxation system consists of various components that have their own type/model designation and serial number, such as oven and rigs. Elastocon's instrument has a black label on the front of the instrument/upper part of the rig.

On instruments from other manufacturers, the label can, for example, be on the side or back.

Be as clear as you can in the problem description.

  • What is the problem?
  • When did it occur?
  • Was anything special done when the problem arose?
  • Has it happened before?

You can also upload text and images in different file formats (zip, pdf, doc, xls, ppt, jpg, jpeg, gif, png) with more information about your problem.

Feel free to send the actual test files from Elastocon's software for troubleshooting. Note that it is the test file itself we need, and not an exported file, screenshot or report. It is important that you zip test files before uploading them via the form.

 

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Elastocon's support uses TeamViewer for Windows when providing remote support for our software and instruments.

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Download TeamViewer for Windows here